Our general information support center will help with issues ranging from uploading private photos, to sending offers and messages and everything in between. If you can’t find a solution to your problem on this page, open up a Customer Support ticket.

• How do I create a MissTravel profile?
  • Register for FREE
  • Create your first trip proposal
  Remember, you must be 18+ to use this website.

  After completing your registration, you will receive an activation email. Follow the link to activate your account, then simply fill out a profile and upload a few photos of yourself. Once these are approved you are on your way to meeting the right travel buddy.

• I’m having trouble uploading my photos

  If you’re having trouble uploading or posting photos:

  • Make sure you have the latest version of Adobe Flash . To get the latest version of Adobe Flash

    • Download the latest version of Adobe Flash
    • Quit all Web browsers before you begin installing
  • Try uploading the original photo instead of an edited version
  • Check the photo format. Upload only JPEG, BMP, PNG, GIF, or TIFF files
  • Check the size of the photo. We recommend uploading photos under 5MB.
  • Make sure you’re using the latest version of your browser.
• Why can’t I see another member’s private photos?

  Members will need to grant you permission in order to view private photos. Photo permissions can also be revoked. You may have had your ability to view a user’s private photos revoked by the owner of the photos.

  Please see our Member Concerns section for details on the blocking/revoking process.

• How may I get my photos and profile approved faster?

  To ensure that members are using the MissTravel site appropriately, our team reviews all submitted photos prior to making them public. This review process takes some time, but allows us to preserve important community standards and the integrity of our user base. Please note that we process these submissions in the order of which they are received. Premium members are granted priority in the approval queue

  Below is a list of guidelines to help you choose great photos for your profile. MissTravel reserves the right to reject inappropriate photos.

  Basic Guidelines for Photos

  • Format: Pictures must be in JPEG, BMP, PNG, GIF, or TIFF formats.
  • Size: Less than 5mb
  • Orientation: Photos need to be upright.

  Other Reasons We Reject Photos

  • Contains nudity
  • Contains watermarks
  • You are not in the photo
  • Includes persons other than yourself
  • Includes personal or identifying information (names, addresses, phone numbers, etc.)
  • Includes minors
  • Illegal act or activity is depicted
  • Photo is a collage (multiple photos in one)
  • Photos are highly offensive to average user
  • It is a duplicate of a photo you already uploaded

  Guidelines for Selecting Photos

  • For best results, your photo(s) should show a clear face unobscured from shadows or blurriness.
  • Try to use a recent photo to show how you currently appear.
  • Ideally, the first photo you upload should be a close-up or headshot.
  • It never hurts to include a body shot to correlate with your selected body type.
  • Smile! A positive expression makes a positive impression.
• How do I edit my profile?

  Making changes to your MissTravel profile is very simple.

  Click on your account name on the upper right hand corner. A menu will then drop down.

  

  Select “View My Profile” >> Edit Profile.

  

  From here, you can make changes to any section of your profile. Click on any of these areas to make the necessary changes. Click “Update Profile” when finished.

  
• How do I submit a Trip Proposal?

  • MissTravel allows users to create Trip Proposals that are fully customized. Our central team receives all travel offers prior to their approval. Once a trip has been approved, the generous member will see an “Approved” status next to the proposed trip.

    If an offer is declined, the user will see a “Denied” status next to their submitted trip offer. Users may immediately submit another Trip Proposal.

• Why can’t I send Trip proposals for approval?

  Typically, if a user does not see the option to propose a trip it’s likely because your profile has not yet been approved or you have not yet uploaded a public photo.

  If neither of these instances resolve the issue, please contact Customer Support.

• I forgot my password. How do I log into my account?

  If you don’t remember your username or password, click the “Forgot Password” link on the Member Sign In page.

  We will send you a password reset link that allows you to reset your password within 24 hours.

  Things to check before contacting Customer Support:

  • Are your username (or email address) and password correct?
    • If you need a new password, please reset it here.
  • Check your Spam or Junk Mail folder. Email providers will sometimes erroneously classify our messages.

  If you still cannot log into your account, please contact Customer Support.

• If I deactivate my account, can I get it back?

  Yes. Your old profile information will still be saved, but you will need to upload a new photo. Please note that for your privacy, Favorites and the records of those you have viewed and those who have viewed you cannot be restored.

  You may not create another account with the email address used for an existing account. Our system does not allow for more than one account to be registered to the same email address. Instead, please contact Customer Support to have your profile restored. You will need to provide the email address you used previously to access the deactivated account.

• How can I change the email address on my account?

  Login to your account.

  

  Click on “Settings,” located in the upper right hand corner of your profile dashboard.

  

  Find and complete the “Change Your Email Address” form on this page.

  

  TIP: Users can only register an email address one time. If an account is deleted and a member wishes to restore their account with a previously used email, please contact [email protected] to regain access.

• I want to change my birth date.
  Please contact Customer Support, and be sure to spell out the birth month (e.g., “February” or “Feb.” rather than “2” or “02”) to avoid format confusion.
• I want to change my username and/or password.

  To Change Your Username and/or password:

  Please contact Customer Support to change your username, providing both your current and desired usernames. It is best to provide a few choices for your new username in case your first choice is already being used by another member. Keep in mind that we do not allow last names in usernames.

  Username guidelines:

  • Must be at least 3 characters long
  • Must be no longer than 16 characters long
  • Must start with a letter
  • Can NOT use special characters such as + = ) ( & ^ $ # : | \ ? /

  To change your password click here

• I signed up for the wrong account type. How do I change this?

  • Please contact Customer Support, providing your current username.

• How do I deactivate my account?

  For privacy and security reasons, we are unable to deactivate your account for you. Please follow these steps below to deactivate your account.

  

  Login to your account.

  Click on “Settings,” located in the upper right hand corner of your profile dashboard.

  You will find the “Deactivate Your Account” button at the bottom of the Settings page.

  
• Can a proposed trip be removed from my account?

  When a MissTravel member proposes a trip, the offer will be reviewed by our processing team.

  In the event that a member wishes to make an adjustment to a posted trip, the trip will have to be cancelled and a new trip offer must be submitted for approval. The newly submitted trip offer will then be reviewed once again by our processing team. If approved, the new trip offer will be available in the search results of members.

  To make an approved trip proposal unavailable in searches, select the “Hide Profile” setting. Follow the steps below to continue:

  Go to “Settings” in the right hand corner dropdown menu.

  

  Select the “Privacy” tab at the top of the page.

  

  Go to the “Search Results” option. There will be a box in this area offering to hide the profile from user search results.

  

  This process will disable current trips from appearing in search results, preventing all attractive member views and contact. If a trip will not be used, members are advised to simply cancel their trip until they are prepared to travel.

• Does MissTravel still allow virtual gifts or the Frequent Flyer Miles Program?
  Unfortunately, MissTravel no longer offers the Frequent Flyer Mile gifting program. Each member is responsible for his or her own expenses in accessing the MissTravel site. Any plans involving travel will need to be coordinated between users via messaging and exchange of personal contact information.